Returns

28 Day Returns Guarantee

1. If for any reason you are unhappy with your goods, you have the right to return them within 28 days of your order being delivered to you and receive a full refund provided the goods are returned in their original condition, have not been damaged, washed, altered or excessively worn and include the original packaging and any related accessories or instruction books. 

2. Where goods are being returned as unwanted or for exchanges the customer is liable for the return postage cost. If the nature of the Goods means that You cannot return them by post, You will be responsible for the cost of couriering the Goods to Us; if you contact us we will try to provide You with an estimate of the courier cost.

3. We will provide you with a full refund to the card used when placing your order within 28 days of us receiving the goods in accordance with paragraph 8(1). We will then send you an e-mail confirming that this refund has been made. 

4. Brande Group is under no obligation to accept returns and provide refunds for goods that do not comply with paragraph 8(1) (not withstanding your statutory rights set out in paragraph 10). Goods that are not accepted by us will be returned to you. 

5. You do not have the legal right to cancel any Goods which have been personalised to your requirements (for example baseball caps featuring Your name).

6. We ask that Goods are returned to Us, either by recorded delivery or courier so that You have proof of posting. We will not be responsible for Goods which are lost or damaged in the post.

Faulty Goods

1. We warrant that the Goods which we supply are of satisfactory quality and are fit for the purpose for which Goods of that nature are commonly supplied.

2. If your goods are faulty please contact us as soon as possible at hello@badgeofhonour.com.au. We ask you to return the faulty goods to us and will then provide you with replacement goods where available, or alternatively give you a full refund for those goods (including delivery charges).